Payment Regulations

Payment regulations: Homegym.vn

Welcome to the website Homegym.vn

When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

Please check back often to keep up to date with our changes.

  1. How can I pay through Homegym.vn?

What are the payment methods of US Express?

  • Online payment

Your ATM card needs to be registered to use Internet Banking of the bank you are using. When you pay, your money will be transferred to an intermediary payment gateway of Homegym.vn's partner to pay with the following forms:

+ Payment via domestic ATM card

+ Payment via Visa/Master card

  • Payment by direct bank transfer:

+ Bank transfer

+ Online transfer

  • Your information is kept absolutely safe and used only for this transaction. We will never disclose your card information to any third parties.
  • Our payment system is PCI-DSS compliant, which means the entire payment process follows the highest security standards and is the equivalent of a bank-grade infrastructure.

Can I pay by cash?

You can completely pay in cash, when it comes to checkout, choose Method: Cash on Delivery (COD).

  1. If my payment process fails but my account is still charged, what should I do?

When your payment error is reported but your account is still deducted, usually the error is caused by the connection policy between your host bank and the electronic payment channel, please call Homegym.vn at hotline 090 554 2607 or email us at info@Homegym.vn , Homegym.vn's customer service staff will check your payment information with the payment gateway to identify errors.

  • If during the payment process, you have duplicate operations, the payment gateway system will report an error, the payment gateway is responsible for checking with the bank. If the transaction is successful, the payment gateway will change your error payment status to successful transaction and your order will still be placed as normal. If the transaction is not successful, the payment gateway is responsible for requesting the bank to refund the money to your account
  • If in case your card is not eligible for payment via payment gateway, that payment gateway will clarify the reason with the bank and ask the bank to refund the amount to your account.
  1. I don't see the bank I'm using in your payments?

I don't see the bank I'm using in your payments?

  • If you pay through an intermediary portal that the bank you use is not in the list of banks that Homegym.vn is cooperating with, please select the "Other banks" section in the payment section. Here, our website will open a new page, with a full list of banks for you to choose from, after you fill in the information, and click the payment button, your transaction will be processed. happens as usual.
  • If you pay by direct transfer, your bank is not in the list of banks that Homegym.vn has, you can choose any other bank to transfer but the transfer fee is different. The bank transfer fee will be slightly higher than the bank transfer fee of the same system.
  1. I have paid but want to cancel my order, what should I do?

If your order has been paid but you want to cancel the order, please notify us immediately at hotline 090 554 2607 or email to info@Homegym.vn , our customer service staff. We will check the status of your order.

Homegym.vn will cancel the order and refund the entire amount you have paid, minus the costs of the 3rd party.

  1. What should I do if I transfer too little or too much money?

What if I transfer more money than the order I have placed?

  • In case you place an order and proceed to pay through our partner payment gateway, the amount you have to pay will be the default amount according to the order you have selected. Therefore, usually there will be no cases where you will be overcharged.
  • In case you make payment by direct transfer, if you transfer the excess amount, you will not be able to place the order, the system will report an error.

However, if in case you transfer the excess money and still make the payment, please call the hotline 090 554 2607 or email at info@Homegym.vn , inform Homegym.vn your order code. placed, your account information, the customer care staff of Homegym.vn will conduct a check and will refund the difference amount to your account.

What should I do if I transfer less money than the ordered goods?

  • In case you place an order and proceed to pay through a payment gateway, the amount you have to pay will be the default amount according to the order amount you have selected. Therefore, if the amount in your account is not enough to pay for the order, the payment gateway will notify you that your transaction failed.
  • In case you pay by direct transfer, when you transfer money missing, the system will report an error that your transaction failed. In the event that the direct transfer of the transaction shows an error, please check the amount you transacted. If in case of checking the correct transaction amount but still cannot place an order, please call 090 554 2607 or email at info@Homegym.vn .