Privacy policy of personal information


PRIVACY POLICY: Homegym.vn

  1. Purpose of collection:

We collect personal information only necessary for the following purposes:

– Orders: to handle issues related to your order;

– Account Maintenance: to create and maintain your account with us, including loyalty or bonus programs associated with your account;

– Customer Service: including responses to your requests, complaints and feedback;

– Personalization: We may combine the data collected to have a more complete view of a consumer and thereby enable us to better serve with stronger personalization in various aspects. edge, including but not limited to:

to improve and personalize your experience on the e-commerce shopping site Homegym.vn

  1. b) to improve facilities and services, tailor them to personalized needs and come up with new service ideas
  2. c) to serve you with referrals and advertisements tailored to your interests.

– Security: for the purposes of preventing activities that destroy customer user accounts or activities that impersonate customers.

– As required by law: depending on the provisions of the law from time to time, we may collect, store and provide at the request of competent state agencies.

  1. Collection scope:

We collect customer information when:

  1. d) Customers deal directly with us

Your personal information provided is mainly on our e-shopping page Homegym.vn. Information includes: Full name, date of birth, address, phone number, email, username and password (Login account), security question/answer, payment details, payment details Pay by card or bank account details.

Your order details are kept by us, but for security reasons we cannot make them publicly available. However, you can access the information by logging into your account on the website. Here you will see your order details, received and sent products, and email, bank and newsletter details that you set to long-term follow-up.

  1. e) Customers interact with us

We use cookies and other masking technology to collect certain information when you interact with the shopping site.

We use cookies to facilitate your access to the website (for example, remember your username when you want to change your shopping cart without having to re-enter your email address) and do not ask for any information. about you (for example, advertising targets). Your browser may be set up not to use cookies, but this will limit your use of the website. Please accept our commitment that cookies do not include any private personal details and are safe from viruses.

  1. f) Other legitimate sources

We may collect your information on other legitimate sources.

  1. Storage time
  2. g) Customer information is stored until the customer's cancellation request is received, or the customer manually logs in to cancel.
  3. h) All customer information is stored on the server of Homegym.vn

  1. Customer Information to third parties
  2. i) We commit not to provide customer information to any third party, except in the following cases:
  3. a) The partners are the service providers for us related to order fulfillment and are limited to the necessary information as well as applying regulations to ensure security and confidentiality of personal information. core.
  4. b) We may use services from a third-party service provider to perform some activities related to Homegym.vn e-shopping site and then this third party can access or process personal information in the course of providing such services. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.
  5. c) Programs are affiliated, co-executed, outsourced for the purposes mentioned in Section 1 and always apply the requirements of confidentiality of personal information.
  6. d) Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
  7. e) Business transfer (if any): in the event of a merger or consolidation with another company in whole or in part, the buyer will have access to the information stored and maintained by us including personal information as well.

  1. Data security

We always strive to keep our customers' personal information safe, we have been implementing many safety measures, including:

  1. j) Ensuring safety in the operating environment: we store customer personal information in a secure operating environment and can only be accessed by employees, representatives and service providers on the basis of need to know. We comply with industry standards and laws in the privacy of customers' personal information.
  2. k) In case the information server is attacked by hackers leading to the loss of customer personal data, we will be responsible for reporting the case to the authorities for timely investigation and handling. Notify customers.
  3. l) Payment information: confidential according to industry standards.
  4. Customer's rights to personal information

– Customers have the right to provide us with personal information and can change that decision at any time.

– Customers have the right to self-check, update and adjust their personal information by logging into their account and correcting personal information or asking us to do this.

  1. Contact Info

If you have any questions or concerns regarding this Policy or the practices of our collection and management of personal information, please contact us by:

Call the hotline: 024 3526 5999

Send email to email address: hotro@Homegym.vn

Complaint handling policy:

We are always responsible for receiving and resolving customer complaints related to transactions at Homegym.vn e-shopping site. When there is a complaint or dispute, we highly recommend negotiation and mediation between the parties in order to maintain the relationship and the customer's trust in service quality.

The complaint process follows the following steps:

Step 1: Customers send complaints to Homegym.vn in the following ways:

Send email to email address: hotro@Homegym.vn

Call Hotline 024 3526 5999

Step 2: Customer care department will receive complaints, contact and clarify with customers within no more than 5 working days from the date of receipt of the request. Depending on the nature and extent of the incident, Homegym.vn will take specific measures to support customers.

Step 3: Homegym.vn may ask customers to provide information and evidence related to transactions and products to verify and take appropriate measures.

Step 4: In case we have made efforts to settle complaints and disputes beyond our ability and competence, we will ask customers to bring the case to the competent State agency for settlement according to the law. provisions of law.

Any controversy, claim or dispute arising out of or in connection with transactions at the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court. according to the Law on Protection of Consumer Rights 2010, in Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.